
You are just 24 hours away from departing on a short cruise for a long weekend when an email lands.
Sorry. Your cruise is cancelled.
That is what happened to 1800 passengers when P&O Cruises UK cancelled a three-day cruise onboard the Aurora this week: giving booked guests just a day’s notice.
The cruise line said the cancellation of Aurora’s three-day cruise to Zeebrugge was due to a scheduled maintenance delay in dry dock.
The cruise scheduled to depart from Southampton on Monday was cancelled on Easter Sunday.
Guests were unable to speak to the line’s customer services due to the contact centre being closed on Easter Sunday. That's service for you.
And tough luck if you'd spent big bucks travelling to Southampton. .
“Following a delay to Aurora’s refit, we need to cancel Aurora’s cruise from Southampton to Zeebrugge,” the email said.
P&O Cruises said it will issue full refunds and offer a 20% future cruise credit. No mention of reimbursing for costs already incurred.
“We appreciate how disappointing this is for our guests who were booked to travel," a P&O Cruises spokesperson said, news hub Travel Mole reported.
The ship was in Rotterdam after scheduled refit and maintenance work ran over time.
The Aurora did welcome guests back onboard on Thursday and is now on a 12-night cruise to the Norwegian Fjords.
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