Remember when a human being was on hand to answer your queries at an airport?
Now you need to have a mobile phone, a QR code and to rely on Artificial Intelligence to point you in the right direction.
Glasgow Airport has officially launched an AI-powered digital assistant, powered by Hello Lamp Post, to help streamline the travel experience for passengers this festive period ,news portal Travel Mole reports.
The new AI-driven technology is now live across the airport, and is designed to provide real-time information and enhance navigation throughout the terminal 24 hours a day.
The digital assistant was initially introduced as part of an accessibility trial earlier this year in partnership with Connected Places Catapult.
The trial showed a 50% reduction in queries being received by customer service staff. So fewer jobs for humans.
Following the success of the trial, Glasgow Airport collaborated closely in partnership with Hello Lamp Post to refine and expand the tool’s capabilities.
Accessible via location-specific QR codes, the digital assistant serves as a “personal concierge”, offering up-to-date flight information, navigation assistance, and “tailored passenger support”.
The tool aims to make travel easier and creates an inclusive experience for all accessibility needs. And, of course, it will save money.
Jamie Loudon, Group Head of Operational Solutions at Glasgow Airport said: “We take great pride in providing excellent service to the tens of thousands of special assistance passengers who travel through our terminals each year.
“Working with Connected Places Catapult on a trial earlier this year proved invaluable in helping us roll out this cutting-edge technology across the airport for all passengers.”
Tiernan Mines, Co-Founder and CEO of Hello Lamp Post, added: “We’re really pleased that the success of our initial trial has now led to the full rollout of our platform at Glasgow Airport.”
Hello Lampost; Connected Places Catapult? Whatever happened to real business names?
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