Jetstar delivers quality service. Twice

 

Jetstar can be much maligned - but you get what you pay for and know the potential issues when you fly with them. 

I booked a Melbourne-Hobart flight for yesterday, leaving plenty of time for my return flight from Vietnam on Vietjet to be delayed - or for me to be caught in queues at Melbourne Airport.

Neither happened. My Vietjet flight landed early - and there was no line at all to go through customs. 

My ticket had been booked and purchased through Qantas using points and pay - but Qantas was not interested in switching me to an earlier flight. That left me with seven hours to kill at the airport. 

Fortunately, Jetstar was much more helpful than Mrs No at the Qantas desk. They promptly and courteously switched me to an earlier flight on an Airbus A320, gave me a window seat near the front and did not charge me a cent. That's impressive service. 

Unfortunately, my bag (containing largely dirty laundry) did not make it through to Hobart with me. 

I filled in a form at the Jetstar desk and was told my suitcase would be delivered to my home (about 75km from the airport) when/if it landed. 

Yep. Unlikely. 

Three hours later there was a phone call. "We have your bag and are delivering it now". 

Sure enough, around an hour later a cheerful fellow delivered my bag to me front door. 

They even sent me a follow-up email

That's pretty impressive all round. 

OK, it would have been better if they hadn't misplaced the bag in the first place - but credit where it is due. Well done.