Meet a big city hotel with a personal touch

A good experience at check-in is often a harbinger for a good hotel stay.

So it proved at the InterContinental in Sydney last week - a five-star hotel that has recently undergone a major refurb.

The InterCon is a blend of the old and the new; a modern hotel centred around the old NSW Treasury Building that is located a couple of blocks from the ferry quays and transport interchange at Circular Quay, and a short walk from the Opera House.

 


We arrived early looking to drop our bags prior to a ferry ride. Instead, extremely slick and impressive staff at reception (above) had us on our way to our room well before check-in time, and upgraded us to a room with impressive Sydney Harbour views.

All 509 guest rooms, including 28 suites, boast views of either Sydney Harbour Bridge, Sydney Opera House, the Royal Botanic Gardens or the city skyline.

 


The welcome letter in the room even had my name spelled correctly - which is usually only a 50% chance at best.

Throughout our stay staff were uniformly smiling, helpful and professional - very welcome and something of a rarity in today's hospitality environment.

The hotel has undergone a $120 million redevelopment in recent years, enhancing modern features while preserving original elements of the Treasury Building, which dates back to 1851.

Another heritage element is the oldest working lift in the southern hemisphere, opened around 1919. 

Recent additions include the impressive Pont Brasserie dining room (separate review coming soon) and the Bar Messenger underground dive bar.

While location is important, so is technology - and here you'll find fast and free in-room wifi, push button technology to control air con, open and close curtains etc.

Rooms feature something called a "cloud bed" (above), very comfortable and available in a range of sizes; luxe amenities and blackout curtains.

Breakfasts (including many dishes cooked to order) are served in The Conservatory on level one, while The Treasury on the ground floor is open from morning until late, serving light breakfasts, casual meals, beverages and high tea at weekends.

Aster on level 31 is a rooftop bar on the same level as the hotel swimming pool and fitness centre, while 24-hour room service is available. 

Impressive on all levels. A large hotel with a personal touch.

See sydney.intercontinental.com for more details and room rates.  

# The writer was a guest of the hotel