Then many of us learned to search the internet for the best destinations and deals.
Now one leading travel company is asking us to put our faith in a chatbot.
It will be interesting to see how many people put their vacation trust in AI.
Trip.com says it has utilised "cutting edge" AI technology to enable users to receive tailored travel routes, itineraries and travel booking advice in real time on the Trip.com platform.
Trip.com has long offered personalised comprehensive search solutions designed to meet travellers' needs for the best flights, hotels, and travel guides but TripGen takes this search capability a step further.
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Users can ask complex or vague questions and "get the exact answers they need".
TripGen's chatbot allows users to enter any fragmented travel-related questions, and receive instant suggestions for pre-trip decisions and in-trip arrangements, from flights and hotels to transportation and tours.
Amy Wei, senior product director at Trip.com Group and product owner of TripGen, said: "Time is precious, but planning is always so time-consuming and stressful.
"There is so much information available to users, and often it's overwhelming. As a travelholic who visited over 40 countries, I completely empathise with other travellers' pain points and difficulties in preparing for a trip.
"TripGen can provide travellers with closed-loop services before, after, and during their trip."
TripGen currently supports English, Japanese, Korean and traditional Chinese. More languages will be added depending on user needs.
# Trip.com is an international travel service provider, available in 24 languages across 39 countries. See trip.com.
TripGen's chatbot allows users to enter any fragmented travel-related questions, and receive instant suggestions for pre-trip decisions and in-trip arrangements, from flights and hotels to transportation and tours.
Amy Wei, senior product director at Trip.com Group and product owner of TripGen, said: "Time is precious, but planning is always so time-consuming and stressful.
"There is so much information available to users, and often it's overwhelming. As a travelholic who visited over 40 countries, I completely empathise with other travellers' pain points and difficulties in preparing for a trip.
"TripGen can provide travellers with closed-loop services before, after, and during their trip."
TripGen currently supports English, Japanese, Korean and traditional Chinese. More languages will be added depending on user needs.
# Trip.com is an international travel service provider, available in 24 languages across 39 countries. See trip.com.
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